Refund Policy
JKV VisaXpress's refund policy applies to service fees collected for visa assistance. Please read the terms below.
JKV VisaXpress Refund Policy
This policy covers service fees charged by JKV VisaXpress for visa processing assistance. Embassy or consular fees are paid directly to the government and are non-refundable. By using our services, you agree to these terms.
General Refund Conditions
- Applicants must review this Refund Policy before availing our services.
- Service fees may be refundable subject to the terms and conditions stated herein.
- We will process refund requests as soon as reasonably practicable. Processing time depends on your payment method.
- Submission of a refund request does not guarantee approval; we may reject requests that do not meet eligibility criteria.
- Any transaction or administrative charges incurred during refund processing will be deducted from the refund amount.
- Visa documents related shipping charges are non refundable.
Refund Eligibility Criteria
Refunds will not be accepted in the following cases:
- You have partially used our service (e.g., documents already submitted).
- You missed your scheduled appointment.
- You failed to provide all necessary documents as requested.
- You decided not to proceed with your application after completion of the process.
- You missed or cancelled your appointment within 2 days of your visa appointment.
Refund Processing Timeline
Approved refunds for service fees are typically processed within 48 to 72 hours or more, subject to the terms and conditions stated herein.
Receiving Your Refund
- Refunds will be credited to the original payment method or by bank transfer/cheque as applicable.
- We will notify you when your refund has been approved and processed.
- For card payments, the refund will reflect in your account as per your bank's processing timeline.
For refund requests or questions, please contact us.